Privacy policy

DATA CONTROLLER OF WWW.REMAX.ES

COMPANY NAME: CDC FRANQUICIADORA INMOBILIARIA SA

NIF: A81008161

POSTAL ADDRESS: C/ ESTUDIO Nº 3 28023, MADRID

EMAIL ADDRESS: protecciondedatos@remax.es

MAIN PURPOSE: To provide advice to franchisees and also to serve as a home finder and connect them with the office that manages the property.

In accordance with current and applicable regulations on personal data protection, we inform you that your data will be incorporated into the processing system owned by CDC FRANQUICIADORA INMOBILIARIA SA, with Tax Identification Number (NIF) A81008161 and registered office at C/ ESTUDIO Nº 3, 28023, Madrid. The respective purposes, retention periods, and legal bases are listed below. For those processing operations that require it, we also inform you of the possible creation of profiles and automated decisions, as well as the possible assignments and international transfers that CDC FRANQUICIADORA INMOBILIARIA SA plans to carry out:

PROCESSING PROCESSES CARRIED OUT

Website Management:

– Purpose: Processing and management of data necessary for the website’s functionality
– Retention period: As long as the consent given is maintained
– Legitimate basis: The data subject’s consent
– Data type: Merely identifying data
– Transfers: Not planned. However, data may be made available to the Controller’s service providers when strictly necessary for the provision of services related to the purposes of the processing.
– International transfers: Not planned
– Profiling: Not planned

Contact information for offices and agents

– Purpose: Processing and management of data for offices and their agents.
– Retention period: Duration of the contract.
– Legitimate basis: Performance of a contract
– Data type: Merely identifying data
– Transfers: Not planned. However, data may be made available to the Controller’s service providers when strictly necessary for the provision of services related to the purposes of the processing. Likewise, please note that your data may be shared with other companies within the Remax group for administrative purposes. This sharing is based on the legitimate interest of the data controller.
– International transfers: Not planned
– Profiling: Not planned

Web form, email, and telephone

– Purpose: To respond to your inquiries and/or requests for information via any means of communication, such as the web, email, and/or telephone.
– Retention period: As long as the consent given is maintained.
– Legitimate basis: The consent of the data subject.
– Data type: Merely identifying data.
– Transfers: Your data will not be disclosed to third parties, unless required by legal obligation. Additionally, service providers that CDC FRANQUICIADORA INMOBILIARIA SA hires or may hire and who are data processors may have access to your personal data. Please note that, in certain cases, your inquiry may be directed to the nearest Remax office, based on the postal code indicated.
– International transfers: Not planned
– Profiling: Not planned

Regulatory compliance management

– Purpose: Management and processing of obligations and duties arising from compliance with the regulations to which the entity is subject
– Retention period: Retention of copies of documents until the statute of limitations for claims against you for potential liability expires
– Legitimate basis: Compliance with a law
– Data type: Merely identifying data
– Transfers: Your data will be communicated, if necessary, to competent agencies and/or public administrations in order to comply with the obligations established in the applicable regulations. Furthermore, please be advised that the legitimate basis for the transfer is to comply with the obligations established in the applicable regulations.
– International transfers: Not planned
– Profiling: Not planned

Commercial Actions

– Purpose: Collection, registration, and processing of data for advertising and commercial prospecting purposes for our courses, workshops, webinars, information of interest to franchisees, etc.
– Retention period: As long as consent is maintained.
– Legitimate basis: The data subject’s consent and legitimate interest.
– Data type: Merely identifying data.
– Transfers: Your data will not be disclosed to third parties unless required by legal obligation. Additionally, service providers that CDC FRANQUICIADORA INMOBILIARIA SA hires or may hire and who act as data processors may have access to your personal data.
– International transfers: Not planned
– Profiling: Not planned

User registration in MY REMAX

– Purpose: Registration to use MY REMAX via Google login
– Retention period: For the execution of the contract
– Legal basis: Execution of the service contract
– Data type: Merely identifying data
– Transfers: No transfers are planned. However, for access to the platform, your data will be connected to Google, as the service provider.
– International transfers: Not planned
– Profiling: Not planned

Real Estate Valuation Simulator

– Purpose: Management of the information collected to submit a property valuation
– Retention period: As long as the consent given is maintained
– Legitimate basis: The consent of the data subject
– Data type: Merely identifying data
– Transfers: Your data may be communicated to other Remax offices near the property for which you are requesting the valuation. The legitimate basis for this communication is your consent
– International transfers: Not planned
– Profiling: Not planned

Work with us

– Purpose: Recruitment, registration, and processing of candidate data for personnel selection purposes and management, analysis, and archiving of candidate resumes
– Retention period: As long as the consent given is maintained
– Legitimate basis: The consent of the data subject
– Data type: Merely identifying data, training, contact information
– Transfers: Your data may be shared with other companies in the Remax group for the purpose of responding to your applications and managing any recruitment processes that may arise. It is your responsibility to keep your data updated so that we can inform you of future vacancies that match your profile and may be of interest to you. This communication is based on the legitimate interest of the data controller. If you work as a self-employed agent, your data will be shared with the nearest Remax office.
– International transfers: Not planned
– Profiling: Not planned

Property Sales Management

– Purpose: Processing the sale of the property
– Retention period: 5 years in compliance with tax law and 10 years for tax documentation in compliance with Organic Law 7/2012
– Legal basis: Execution of the contract
– Data type: Merely identifying data.
– Transfers: Your data may be communicated to potential home buyers or tenants, the Tax Agency, banks, and savings banks.
– International transfers: Not planned
– Profiling: Not planned

Installation of cookies

– Purpose: Management and installation of cookies
– Retention period: As long as the consent given is maintained
– Legal basis: The consent of the interested party
– Data type: Merely identifying data
– Transfers: Not planned
– International transfers: Not planned
– Profiling: Not planned

Image Processing

– Purpose: Capture, record, and process images captured through photographs and/or videos taken by the entity at conventions, events, or webinars, for the purpose of enhancing the corporate image and/or promoting the entity’s activities and publishing them on the entity’s website and/or social media.
– Retention period: As long as the consent given is maintained
– Legitimate basis: The consent of the data subject
– Data type: Merely identifying data
– Transfers: Not planned
– International transfers: Not planned
– Profiling: Not planned

Use of instant messaging applications

– Purpose: To make informative communications through the application
– Retention period: As long as the consent given is maintained
– Legitimate basis: The consent of the data subject
– Data type: Merely identifying data
– Transfers: Data may be transferred to the controller of the instant messaging application and to the public authorities with jurisdiction over the matter
– International transfers: Not planned
– Profiling: Not planned

Ethics Channel

– Purpose: Solely to process the complaint filed and any necessary steps to complete the investigation or process.
– Retention period: Once the reason for the complaint has concluded, CDC FRANQUICIADORA INMOBILIARIA SA will retain your personal data for the duration of the legal statute of limitations or for claims. After the legal statute of limitations has expired, we will destroy your data.
– Legal basis: The data subject’s consent and compliance with a legal obligation.
– Data type: Purely identifying data
– Transfers: Data will not be transferred to third parties, except under legal obligation.
– International transfers: Not planned
– Profiling: Not planned

We also inform you that you can contact the Data Protection Officer by writing to dpd.cliente@conversia.es or by calling 872 987 665.

Rights of data subjects

CDC FRANQUICIADORA INMOBILIARIA SA informs Users that they may exercise their rights to access, rectify, restrict, erase, transfer, and object to the processing of their personal data before the Data Controller, as well as to withdraw the consent given.

We also inform you that if you have contacted a Remax office, please contact that office to exercise your rights.

• Right of Access: This is the user’s right to obtain information about their specific personal data and the processing that has been or is being carried out, as well as information available about the origin of said data and the communications made or planned for said data.
• Right to Rectification: This is the data subject’s right to have data that is found to be inaccurate or incomplete modified. This right may only be exercised in relation to information under the platform’s control, for example, deleting comments published on the page itself, images, or web content containing the user’s personal data.
• Right to Restriction of Processing: This is the right to have the purposes of processing originally intended by the data controller limited.
• Right to Deletion: This is the right to have the user’s personal data deleted, except as provided for in the GDPR itself or in other applicable regulations that require their retention in a timely manner.
• Right to data portability: The right to receive the personal data provided by the user in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Right to Object: This is the user’s right to prevent the processing of their personal data or to stop the platform from processing them.

To exercise any of the rights described above, you must meet the following requirements:

• Submission of a written request to C/ ESTUDIO Nº 3 28023, MADRID (to the attention of CDC FRANQUICIADORA INMOBILIARIA SA) or via email to protecciondedatos@remax.es.
• The request submitted by the data subject requesting the exercise of this right must meet the following legal requirements:
o Name and surname of the interested party. In the exceptional cases in which representation is permitted, identification by the same means of the person representing them, as well as the document proving the representation, will also be required. If there are reasonable doubts regarding the identity of the applicant, other documents proving their identity may be requested.
o Request specifying the request. (Exercise in which the information to which access is sought is requested). If no reference is made to a specific file, all information held with their personal data will be provided. If information is requested regarding a specific file, only the information from that file will be provided. If you request information relating to a third party, it will never be provided. If you request it by phone, you will be instructed to do so in writing and will be informed of how to do so and the address to which it must be sent. Information will never be provided over the phone.
o Address for notification purposes.
o Date and signature of the requester.
o Documents supporting the request.
o The interested party must use any means that allow proof of sending and receiving the request.

Finally, we inform you that you have the right to file a complaint with the Spanish Data Protection Agency if you become aware of or believe that a fact may constitute a breach of applicable data protection regulations.

CDC FRANQUICIADORA INMOBILIARIA SA undertakes to adopt the necessary technical and organizational measures, commensurate with the level of risks associated with the processing carried out by it and indicated in the terms and conditions of use section, to guarantee its integrity, confidentiality, and availability.